Return & Refund Policy

1. Return Eligibility

We accept return requests within 30 calendar days from the confirmed delivery date of your order.

 

To qualify for return:

  • Items must be unused, unmodified, in original factory condition.
  • Original packaging, boxes, cables, accessories, manuals must be fully included.
  • Serial numbers and seals must remain intact.
  • A valid order number is required for all return applications.
Items that have been installed, damaged by user error, physically modified, or missing original accessories will not be eligible for refund or return.

Non‑returnable items

  • Opened thermal paste, opened cooling gel, used computer parts.
  • Clearance / final‑sale marked products.
  • Digital download items, software licenses.

2. How to Submit a Return Request

  1. Send an email to support@premiumcarwtpro.shop with your order number, item SKU and return reason.
  2. Our team will review and reply within 2 business days.
  3. Do NOT send back goods before receiving our written return authorization.
  4. After approval, we will provide you with return shipping address and RMA number.
  5. Ship the goods with traceable courier service; write RMA number on parcel outer packaging.
Customer is responsible for return‑shipping cost, except for defective / wrong‑item‑shipped cases, where we will cover return shipping cost.

3. Inspection & Refund Process

Once our warehouse receives and inspects returned goods (3‑5 business days inspection window):
  • If approved: Refund will be issued to your original payment method within 5‑10 business days.
  • Bank processing delay may add extra days before fund shows on your statement.
  • Original outbound shipping fees are non‑refundable, unless the item is defective or we shipped wrong goods.
  • Untracked return parcels lost in transit are not our liability.

4. Damaged / Defective Items Upon Arrival

If you receive damaged or defective computer parts:
  • Please contact us within 7 days after delivery, attach photos of product, packaging and damage evidence.
  • We offer options: full refund, replacement, or store credit, based on situation.

5. Order Cancellation

You may cancel your order for full refund before the order is shipped.

Once the parcel has been dispatched, order cancellation is not available; you need to follow our return procedure after receiving goods.

6. Exchanges

Exchange service is available. Please state your exchange requirement in your return email. Exchange will be processed after we receive and verify your returned item.

7. Contact

For return‑related questions:
 
Email: support@premiumcarwtpro.shop